FREQUENTLY ASKED QUESTIONS

Find answers to common questions about SSNeP+, our policies, reporting channels, and services

To report a Protection from Sexual Exploitation and Abuse (PSEA) case anonymously in SSNeP+, you can follow these steps:

  1. Anonymous Reporting Mechanism: SSNeP+ have an anonymous reporting mechanism in place, such as a dedicated hotline, email address, or online form specifically for reporting PSEA cases.

  2. Contact Information: Obtain the contact information for the anonymous reporting mechanism from SSNeP+ staff, posters, or the organization's website.

  3. Report Details: Prepare all relevant details of the PSEA case you wish to report, including date, time, location, individuals involved, and any supporting evidence or information.

  4. Submit Report: Use the designated anonymous reporting channel to submit your report of the PSEA case. Provide as much detail as possible while maintaining your anonymity.

  5. Follow-Up: After submitting the report, you may receive a confirmation or reference number. SSNeP+ have procedures to refer victims cases to UNFPA for further investigation.

  6. Protection of Reporter: SSNeP+ should refer victims for safeguards in Safe house supported by partners while waiting investigation process.

  7. Monitoring and Feedback: SSNeP+ should establish mechanisms to monitor the progress of the reported case and provide feedback on the actions taken in response to the report.

By following these steps, you can report a PSEA case anonymously in SSNeP+ while ensuring that your identity is protected and the reported case is appropriately addressed.

SSNeP+'s Gender policy is one of its explicit organizational commitment on adressing gender disparities. We support equal opportunity for health and wellbeing for women and men, girls and boys. This includes ensuring staff are accountable, encourage HR related policies on handling sensitive gender issues, incorporating in strategic planning processes and programmes.

Any gender related issues should be reported to the focal person via : ssnepjuba@gmail.com, Tel: +211926146248

SSNeP+ as an organization supports fundamental human rights, including the human rights of children. Inspite of the existance of International Convenants, regional treaties, and domestic laws, the reality is that childrens are routinely unable to claim their basic rights. SSNeP+'s Child safeguarding policy has a set of core purposefull principles to ensure the walfare of children involved in SSNeP+ project and activities. SSNeP+ will evaluate the risk presented to childdren using safeguarding children risk assessment and mitigation actions and will faactor the assesment in project design.

Reporting Violations: SSNeP+ seeks to maintain open environment where its director or supervisors and employees including full or part-time, and temporary, contractors and interns, seconded staff and volunteers may be freely direct concerns, suggestions, or complains to individuals empowered to address these concerns. If employee is not comfortable sharing the issues with her/his supervisor or not satisfied with supoervisor's response, He/she can contact SSNeP+ ethics Officer via: ssnepjuba@gmail.com. Employee can also anonymousely report as whistleblower through: ssnepjuba@gmail.com

SSNeP+ stands for South Sudan network of PLHIV, SSNeP+ is an umbrella of State Networks, member associations and support groups of people living with HIV and AIDS, in South Sudan. SSNeP+ as guided by its constitution of 2007 Non-Governmental Organization registered in South Sudan legal affairs and RRC and became a SSR (sub-sub recipients of Global Funds, signed agreements with UNFPA and CORDAID as directed by the Global Fund through PR South Sudan.

SSNeP+ provides a range of services including HIV testing and counseling, treatment linkage, community sensitization, capacity building, and more.

You can access services from SSNeP+ by visiting our health facilities, community outreach events, or contacting our team for more information.

Call: Mr. Lole Laila Lole, Program Coordinator for SSNeP+ at +211926146248, Email: ssnepjuba@gmail.com

Program Officer: Ms. Alice Okuo, Program Officer for SSNeP+ at +211925222012, Email: aokuo.ssnep.org

Or Visit our Website at www.ssnep.org

Yes, SSNeP+ upholds strict confidentiality protocols to protect the privacy of individuals accessing our services.

SSNeP+ ensures quality through performance monitoring, data quality assurance, training programs, community engagement, and collaboration with partners

SSNeP+ engages with the community through sensitization programs, peer education, community mobilization, and awareness campaigns to promote health and well-being.

Yes, SSNeP+ collaborates with various partners including UNFPA, Amref, UNDP, and other stakeholders to strengthen HIV prevention efforts and improve health outcomes.

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